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FAQ - Frequently Asked Questions
- How long time does it take to produce the order?
For orders up to $1,500 we can usually take 90% from stock and the missing items takes about one week to produce.
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How long time does the shipping take?
Shipping is done by either UPS or DHL and the time is 3-5working days.
- How much is the shipping charge?
Shipping charge is depending on the weight of the order as well as destination. For normal sized orders, >2kgs, the shipping charge is usually about $50.00. This is the minimum charge from the courier service. For larger orders shipping charge usually works out at around 10% or less.
- What currency is used?
All our prices are in US dollars
- Are our products sold by piece or pair?
All products except for our Earrings (ER) and stick earrings (CC and CS) are sold by piece, NOT by pair.
- Can you include Certificate of Origin in the shipment?
For most countries it is not necessary to have this document but we can make it if requested.
- Is online payment available and what methods of payment are accepted?
We do have online payment available for orders up to $1,000. We partner with 2checkout as our online retailer and they accept PayPal, Visa, Master Card and Amex.
- Do you accept custom made orders and sizes.
Yes we do accept custom orders though we might require longer time to produce these and there might be a minimum QTY requested from us.
- Can order be made in the imperial system, gauges and inches?
Yes you can convert all the sizes to the imperial system, used mainly in the States, by the click of a button once you are logged in to the member area.
- Do you have any printed catalogue that can be mailed out?
All our business is web-based so we don’t keep any printed catalogued on the base that our collections gets updated too frequently and we want to keep our over head down to keep our prices low.
- Do you send out sample shipments?
We don’t send sample shipments. Minimum order is $300.00.
- How can I inquire about the status of my order?
Please e-mail us at info@chaotictrading.com for a status update
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